Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours. You have up to 28 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.
If you want someone to pick up your parcel on your behalf, they will either need proof of your identity or their own identification with the same surname as you. Did you find it helpful? Yes No. Can you deliver to my local store? Gift Cards are valid for 24 months after purchase.
Any balance remaining after expiration of the validity period will be cancelled. Card fraud is illegal, and perpetrators will be prosecuted. If your order is particularly heavy, it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins.
You have the option to cancel the order if you do not wish to pay any additional delivery costs. Please see below for further information about UK delivery options. Delivery times depend on the delivery service selected and the types of goods ordered. Flannels always aims to dispatch all goods in stock as quickly as possible.
The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Flannels with you. Flannels will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place i. A calling card will be posted through your door to let you know this has been done.
If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery. The couriers will attempt re-delivery up to a maximum of three 3 times and if delivery is not successful after the third attempt, they will return the goods to Flannels and The Flannels Group Ltd will issue a refund on their behalf. Flannels reserves the right to re-charge the delivery cost for re-delivery.
You can get your order delivered to one of our stores within the UK. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel.
You'll be given your voucher by our store staff when you collect your parcel. Your parcel can only be collected within your chosen stores opening hours. Please ensure you have your order number, unique delivery code from your order collection email and a form of ID, if you don't have all three, you will not be able to collect your order.
Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.
You have up to 28 days to collect your parcel from your chosen store. You will be reminded three times within this period to pick up your parcel. If you fail to pick up your parcel within this period, it will be returned to the warehouse, you will then need to speak to Customer Services for a refund.
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.
Flannels may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping.
Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code. In addition to your statutory rights whereby you have 14 days from the date of delivery of your purchase s to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase s , you have 28 days after the day on which the items are delivered to you or someone receives the items for you or you collect your items from one of our stores UK Mainland only to change your mind and return the items back to us.
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period in respect of your whole order ends on the day 28 days after the day on which the last of the items or parts are delivered to you or a person you have nominated to receive the order.
If your order contains items shipped to you by one of our Direct Suppliers, the cancellation period may differ. Within the cancellations period, you can cancel any item ordered online in accordance with the terms in this section, apart from:. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
For items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. To do this, please send an email to cs flannels. Please give Flannels a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
You can also use the Returns Form , but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to Flannels at the above email address or post it to Flannels at the address above. You must return your items by post to the below address no later than 28 days after the day on which the items are delivered to you or someone receives the items for you or you collect your items from one of our stores UK Mainland only to change your mind and return the items back to us.
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period in respect of your whole order ends on the day 28 days after the day on which the last of the items or parts are delivered to you or a person you have nominated to receive the order :.
Any returns are at your own risk. For your protection, Flannels recommends that you return your items either by courier or by tracked post. You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post for example an exercise bike we charge a collection fee. Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
We will also send you Why is my order late? Depending on what delivery option you selected your order might still be out for delivery. Tracking delivery. In our dispatch email you'll have your unique tracking number for your order.
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